Dear Patients and families,
We would like to take a moment to thank you for choosing Chatterbox Pediatric Therapy for your child’s therapy needs. Our clinic strives to provide each patient with the highest quality of care while making every effort to accommodate your schedule. Therefore, we provide reserved time slots for each patient with a specific therapist in order to minimize your waiting and ensure continuity of your child’s treatment. Consistent attendance during therapy is critical for a successful therapy program.
We truly appreciate our patients and are committed to providing quality care to each of them. In order to accommodate all of our patients, we ask that you adhere to the following appointment policies:
- Please arrive on time for your scheduled appointment. If you are more than 10 minutes late for your appointment time, your appointment may need to be rescheduled.
- Please cancel appointments as soon as you know you will not be able to attend. This includes doctors appointments, vacations, illnesses, etc. A minimum of 24 hours notice is required for non emergencies.
- Please make every attempt to reschedule non illness related missed appointments.
- If an emergency occurs after our normal business office hours, please leave a message on the answering service, enabling us to follow up to reschedule your appointment and ample time to notify the treating therapist(s).
- Please do not bring your children to therapy when they are ill. Be sure that the late cancellation fees will be used at the discretion of management. We do not want you to bring your children when they are sick out of fear that you will be charged. Many of us are parents. We understand.
- Patients with attendance below 75% will result in the cancellation of all future regularly scheduled appointments and placed on flex-scheduling (week to week or same day only).
- Repeated failure to comply with this Attendance Policy will result in your child losing their regularly scheduled therapy times. This will require you to call for an open appointment on each week/day you would like to receive therapy. We will do everything possible to accommodate you as space on the schedule permits.
No-Show/Late Cancellation Fees may be charged for repeat offenses of the following situations:
- Failure to show for a scheduled appointment without proper notification of absence.
- Failure to notify office of cancelled appointments within 24 hours of the scheduled appointment when applicable.
- Chronic arrival to appointments beyond the 10 minute mark, resulting in cancellation of therapy.
- A $25 No-Show/Late Cancellation fee may be waived in the circumstance that a no-show or late cancelled appointment is rescheduled and kept within one week of the missed appointment. Alternatively, if a no-show or late cancelled appointment is rescheduled and not kept, a $25 fee
- may be applied to ALL missed appointments.
- Full payment of any assessed cancellation fees must be paid in full before your child may return to therapy. Any unpaid no show or late cancellation fees over 90 days may result in turning the account over to a third-party collection agency.
We appreciate your cooperation and compliance with our attendance policy. We look forward to working together to help your child reach his/her full potential.